Shipping and return Policy for Honda Power Equipment
Last Updated December 12, 2024
Thank you for shopping at Honda Power Equipment. We strive to deliver your order reliably and efficiently. Please review our policy below to understand shipping timelines, costs, and procedures.
Shipping Destinations
We currently ship to the following regions:
• Contiguous United States (all 48 states)
• Alaska, Hawaii, and U.S. Territories: [Specify if supported, additional fees, or restrictions] • International Shipping: [State if unavailable or list supported countries with fees] We do not ship to P.O. boxes or APO/FPO addresses due to product size/weight restrictions.
Order Processing & Handling Time
• Orders are processed within 1–3 business days (excluding weekends/holidays) after payment confirmation.
• Heavy equipment orders (e.g., generators, pumps, mowers) may require additional 3–5 business days for processing due to freight coordination.
• You will receive an email with tracking information once your order ships.
Shipping Methods, Costs & Delivery Times
Shipping costs and speeds vary by product size/weight and destination. Below are estimated timelines (business days):
Shipping Method Cost Delivery Time
Standard Ground [e.g., “$9.99” or “Free over $99”] 3–7 business days
Expedited [e.g., “$24.99”] 2–3 business days
Freight Shipping [Quote-based or “$149+”] 5–14 business days*
*Freight shipments require appointment scheduling for delivery. A carrier will contact you directly.
Notes:
• Remote/Rural Areas: May incur extended delivery times or additional fees.
• Hazardous Items (e.g., fuel tanks): Ship via ground only; cannot expedite.
International Shipping
[Customize based on your capabilities]:
“We currently ship to Canada and Mexico. Duties, taxes, and customs fees are the customer’s responsibility. Delivery times vary by country (typically 7–21 business days). Contact [email protected] for quotes.”
Order Tracking & Changes
• Track orders via the link in your shipping confirmation email.
• To change/cancel an order, contact us within 1 hour of placement at

. Changes after processing may delay shipping.
Damaged/Lost Shipments
• Inspect packages immediately upon delivery. Report damage/loss to the carrier and contact us within 48 hours at [support email/phone].
• We will replace items or refund per our Return Policy.
Holidays & Delays
Processing/shipping delays may occur during:
• Peak seasons (e.g., Black Friday, holidays)
• Inclement weather or carrier disruptions
Kontakt
For shipping questions:
• Email: [[email protected]] Phone: [5086560448] • Hours: [e.g., Mon–Fri, 9 AM–5 PM ET] RETURN POLICY
Compliant with Google’s return policy requirements
1. Return Eligibility
• Timeframe: 30 days from delivery date.
• Condition: Unused, in original packaging with tags/manuals.
• Proof: Order number or receipt required.
• Exclusions:
o Final sale items (e.g., clearance, custom orders)
o Used/damaged products
o Hazardous materials (fuel, oil)
Return Process
Request: Contact [email protected] or call [508-656-0448] for a Return Authorization (RA) number.
1. Ship Back: Securely package items with RA number visible. Return to:
Customer Responsibility:
o Return shipping costs (unless item was defective/damaged).
o Insurance for high-value items (>$100).

Refunds
• Processing Time: 3–5 business days after receiving return.
• Method: Original payment type (credit card, PayPal, etc.).
• Deductions: Restocking fee (if applicable) and original shipping costs.
• Late/Missing Refunds? Contact your payment provider first, then us.
Exchanges & Warranty Claims
• Exchanges: Subject to identical item availability. Contact support.
• Warranties: Covered under Honda’s Manufacturer Warranty. Process claims via authorized dealers.
DAMAGED/DEFECTIVE ITEMS
• Report Within 48 Hours: Email photos + tracking# to [email protected].
• Do Not Return: We’ll ship replacements after verification.
IV. CONTACT & SUPPORT
• Email: [email protected]
Phone: [5086560448] • Hours: Mon–Fri, 8:00 AM – 6:00 PM ET